The processing, confidentiality and security of your personal
data is important to us.

We are committed to offering you personalised services, while respecting your privacy and choices, in accordance with the applicable personal data regulations, in particular the General Data Protection Regulation (GDPR).

Please consult the privacy policy in the Privacy policy section. 

In order to provide you with the same personalised service worldwide, your data may be consulted by L’eauphant entities situated in Turkey and abroad, including countries where the applicable personal data legislation differs from that in force in your own or within the European Union. Your personal data might also be processed by our account for the purposes described above by our trusted third-party suppliers. We take all necessary safeguards, notably contractual, technical and organisational measures to guarantee the privacy and security of your data and to protect such data from any misrepresentation, damage, destruction or access by unauthorised third parties.

It is important that you can control your personal data. In accordance with GDPR, you have the right to access and make corrections to your personal data, in addition to the
right to request its removal, to oppose the use of your data providing you have a legitimate reason, and to obtain limitation and portability, as far as this is applicable. You are also able to request to no longer receive personalised communications about our products and services.

If you have any questions or concerns about how we process and use your personal data, or would like to exercise any of the rights described above, please contact L’eauphant’s
customer care service: customercare@leauphant.com.

Your personal data,
With domestic suppliers, business partners and service providers of WWW.LEAUPHANT.COM (call center, marketing/advertising/analysis service providers, database and server service providers, WWW.LEAUPHANT.COM usage monitoring service providers, e-mail server service providers, e-invoice and e-archive invoice service providers, electronic messaging service providers, cargo and courier companies, dry cleaning companies, warehouse service providers, banks and electronic payment institutions, legal and financial consultancy service providers, independent audit service providers, archiving service providers) for the purpose of receiving product and service support on issues such as information technologies, marketing/advertising/analysis activities, logistics services, operational services, payment services or consultancy that require expertise, etc.

In order to fulfill our obligations to provide information, documents and other related obligations to authorized public institutions and organizations and judicial authorities and to enable WWW.LEAUPHANT.COM to exercise its own legal rights such as the right to sue and respond, the information requested from WWW.LEAUPHANT.COM to the aforementioned institutions, organizations and authorities.

With suppliers from whom consultancy services are received and payment institutions related to the relevant transaction, in order to monitor and detect suspicious transactions and prevent illegal transactions,

Within the scope of activities related to increasing WWW.LEAUPHANT.COM visit traffic, with business partners,

To a prospective buyer/purchaser or other successor in the event of a merger, sale, restructuring, reorganization, dissolution or other sale or transfer of some or all of WWW.LEAUPHANT.COM's assets, or as a going concern or as part of bankruptcy, liquidation or similar transaction in which personal data held by WWW.LEAUPHANT.COM is among the assets transferred;

Transfer Abroad: We share your identity, finance, communication, marketing, customer transaction, legal transaction and transaction security data with service providers and business partners located abroad for the purposes of receiving product and service support on issues such as information technologies, marketing/advertising/analysis activities, or consultancy requiring expertise, etc. (insurance service, server/maintenance and development service within the scope of cyber security) and thus, since the servers of the relevant suppliers in the country and/or abroad are located abroad, we share your identity, finance, communication, marketing, customer transaction, legal transaction and transaction security data with the service providers and business partners located abroad

You can always apply to us regarding your rights stipulated in Article 11 of the Law regarding your personal data processed by us. You can submit your applications by sending an e-mail to HTC VE LVN TEKSTIL MOBILYA AYAKKABI SANAYI TICARET LIMITED SIRKETI as the Data Controller (We would like to remind you that the relevant request must comply with the conditions set forth in the Communiqué on the Procedures and Principles of Application to the Data Controller): customercare@leauphant.com.

By subscribing to the L’eauphant Newsletter, you will be one of the first to hear about new products, events and news from the brand.

At this time, we only accept returns via FedEx. Please note that the customer is responsible for all costs incurred during the return process.

Please note that we are currently able to fulfill orders to the United States of America and the United Arab Emirates only.

Order Cancellation Policy
Customers may cancel their orders by contacting our customer service team, provided the order is still in the procurement stage. Once the invoice has been issued and the order marked as fulfilled, cancellation requests can no longer be processed.

In such cases, returns may be initiated upon receipt of the products, in accordance with our return policy. Alternatively, the parcel may be refused at delivery and redirected without acceptance. Refunds will be issued following the receipt and inspection of the returned items at our warehouse.

Cancellations by Us
Orders may be canceled by our system under specific circumstances, including but not limited to:
• Unavailability of item(s)
• Issues in processing payment information
• Inability to deliver to the provided address
• Detection of duplicate orders

Customers will be notified via email in the event of such cancellations, including the reason for the cancellation.

Once your cart has been finalized and the payment process completed, it is not possible to make any modifications to your order. This includes adding or removing items, changing product color or size, or altering the selected payment method.

Please bear in mind that the Customers are responsible for all return shipping costs.

If you are not satisfied with the product(s) you have purchased for any reason, all you need to do is go to the nearest Fedex branch with the item and hand in the sticker that comes inside the box of the item you have received to the employee.

To make a return, item(s) must be unused and must still be in their packaging with all taksi attached.

You have 14 working days from the shipping date of your order to return your purchase from leauphant.com. The items must have all their labels and be in perfect condition.

L’EAUPHANT cannot be held responsible in the event of loss, theft or damage of the returns.

Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

Please note that, following delivery of the order, if the Customer exercises the legal or contractual right of withdrawal and he/she is the one as a customer who does not use any return options (except the courier firm stated by the company) provided by L’EAUPHANT and organises the transport of the returned goods by sending via the courier firm that the customer chooses, L’EAUPHANT will not be responsible these kind of returns by no means and you’ll completely assume the risk and harm on the return package when it refers to causes not attributable to L’EAUPHANT.

Please return the products using or including all their original packaging, instructions, and other documents, if any, accompanying the products. In any case, the Customer must send the product to be returned together with the invoice which he/she will has received when the product was delivered or the relevant document required by e-invoice/e-archive legislation.

After examining the products, we will inform the Customer of whether he/she has the right to reimbursement of the amounts paid. Delivery costs will be reimbursed when cancellation right is exercised within the statutory period and all the goods in which the relevant parcel consists of are returned. The refund will be paid as soon as possible and, in all cases, within 14 working days from the date on which the Customer notified L’EAUPHANT of his/her intention to cancel. The refund will always be paid using the same payment means you used to pay for your purchase.

Should you be interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece separately at augieleauphant.com.

The exchange option is not available for online purchases.

Please refer to the care instructions provided on the product label or within the packaging. Proper maintenance ensures the longevity and appearance of your items.

Ready-to-wear

If your item requires dry cleaning only, please follow this instruction to maintain its condition:

•Dry cleaning only; delicate fabric.
•Select a reliable dry cleaner that is skilled at cleaning occasion dresses through bleach-safe processes.
•Thorough inspection as the second step at your dry cleaner is crucial to identify specific stain spots if any, or fabric concerns.
•Pre-treatment method should be discussed with the dry cleaner staff to make sure no damage will be done.
•The last step, double check the garment before getting it back when the dry cleaning process is complete.

If your item requires hand-wash only, please follow this instruction to maintain its condition:
•Hand-wash only; delicate fabric.
•Use cold water with mild, preferably shampoo formulated liquid detergent.
•Let the garment soak for at least 5 minutes.
•Do not twist or scrub the garment, just swish it through the water.
•After rinsing it, place the garment on a white towel and roll it up to absorb excess water.
•Do not hang it, place the garment on a flat surface and let it dry.
•When it is dry, hang the garment on a hanger and steam vertically from top to bottom inside out to iron out the creases. Keep a few inches of distance between the steamer and the fabric to avoid water spots or drips.

Shoes

Blending the sophisticated taste of L’eauphant with many years of experience of craftmanship of a remarkable footwear manufacturer in Istanbul, L’eauphant shoes are crafted from carefully selected genuine leathers.

Our shoes made of natural leather need protection topreserve their beauty and comfort for a long time as genuine leather is a living material.

It would be better if you wear your shoes at least every other day to make sure the leather fibers get enough air and have required time to rest, some variations may appear on the leather surface depending on the characteristic features of genuine leather.

In order to protect the quality of the product for a long time, we would recommend you to avoid contact with water, oil and solvents. Clean with a soft cloth and store in a protective case.

When expised to sweat or moisture, natural leather could stain socks and feet.