Right of withdrawal
If you are contracting as a consumer, you have the right to cancel the Contract, within 14 working days, without giving any reason.
You may return the purchased goods by FedEx. All you need to do is go to the nearest Fedex branch with the item and hand in the sticker that comes inside the box of the item you have received to the employee.
Please be advised that return shipping expenses shall be borne by the customer, except in cases where the return is necessitated by a fault or oversight attributable to us.
The cancellation period will expire after 14 working days from the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the products, or in case of multiple products in one order delivered separately, after 14 working days from the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the last product.
To exercise this cancellation right, you must notify us L’EAUPHANT of your decision to cancel the Contract with a written notice or via fixed data register to us that you wish to use cancellation right.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of this cancellation right before the cancellation period has expired.
In case of exercising the cancellation right, returns can be made within 14 working days from the date of declaration regarding the cancellation right.
If you have any questions, you can contact us on the contact form on our website or by calling +9 0(850) 885 28 57.
Reimbursement will be without undue delay and in any event not later than 14 working days from the day we have received the notification regarding the use of withdrawal right.
Regardless of the selected return method chosen by the customer, in case returns by courier are not made through the courier selected by L’EAUPHANT, additional costs which L’EAUPHANT, will incur shall not be considered within the amount that will be refunded to the client.
Please note that, following delivery of the order, if you exercise the legal or contractual right of withdrawal and you are the one as a customer who does not use any return options (except the courier firm stated by the company) provided by L’EAUPHANT and organises the transport of the returned goods by sending via the courier firm that the customer chooses, L’EAUPHANT will not be responsible these kind of returns by no means and you’ll completely assume the risk and harm on the return package when it refers to causes not attributable to L’EAUPHANT.
Effects of cancellation
We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement.
You shall hand back the products to us by Courier arranged by L’EAUPHANT without undue delay and in any event not later than 14 working days from the day on which you communicate regarding the use of withdrawal right. The deadline is met if you send back or return the products before this 14 working day period has expired.
You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.
Unable to use of cancellation right
You shall not have the right to cancel the Contract when it is for the delivery of any of the following products:
• Customized items.
• Sealed audio, video or computer software products that have been unsealed after delivery.
• Sealed products that are not suitable for return due to hygiene reasons that have been unsealed after delivery.
• Items must be returned to us in perfect condition accompanied by the return information label. Otherwise, returns of the item(s) will not be accepted.
• The product you have purchased should be returned in the same condition in which it is received, and should include all tags and other items that are in the original package. Otherwise, returns of the item(s) will not be accepted.
• All shoes must be tried on a carpeted surface until you have decided to keep them. Otherwise, returns of the item(s) will not be accepted.
• All products that come in their own box, including but not limited to shoes, must be returned in their original, undamaged box as this is considered part of the product. Otherwise, returns of the item(s) will not be accepted.
• Please make sure to return all products that come in their own box inside another solid carton box to not damage the original packaging. Otherwise, returns of the item(s) will not be accepted.
• Underwear items cannot be returned or exchanged though they kept in their original conditions or packaging.
• Swimwear and bikini bottoms must include the hygiene sticker. Otherwise, returns of the item(s) will not be accepted.
• Hair accessories cannot be returned or exchanged though they kept in their original conditions or packaging.
Upon delivery, you may handle the products to establish their nature, characteristics and functioning. Acceptable handling of the products is that which would reasonably be allowed in a shop. If your handling goes beyond what is acceptable and the products are damaged or diminished in value, we may deduct from the amount we reimburse to you, or you may be liable to us for, an amount equal to the diminished value of the products.
Please return the products using or including all their original packaging, instructions, and other documents, if any, accompanying the products. In any case, you must send the product to be returned together with the invoice which you will have received when the product was delivered or the relevant document required by e-invoice/e-archive legislation.
Returns by Courier
All you need to do is go to the nearest Fedex branch with the item and hand in the sticker that comes inside the box of the item you have received to the employee.
Please be advised that return shipping expenses shall be borne by the customer, except in cases where the return is necessitated by a fault or oversight attributable to us.
Returns of defective products
In circumstances where the Customer considers that the product does not conform with the Contract at the time of delivery, he/she should contact us in convenient duration via our web form with details of the product and its damage, or Customer can contact us by telephone on +9 0(850) 885 28 57. The Customer should return the product to L’EAUPHANT using a Courier arranged by us. We will fully examine the returned product and will notify the Customer of his/her right to a refund (if any) via e-mail within a reasonable period of time. We will usually process the refund or replacement as soon as possible and, in any case, within 14 working days of the day we confirmed to the Customer via e-mail that he/she is entitled to a refund or replacement of the defective product. Products returned by the Customer because of a defect, where one exists, will be refunded in full, including a refund of the delivery charges for sending the item to he/shr and the cost incurred by Customer in returning the item to us. L’EAUPHANT will always refund any money received from the Customer to the credit card originally used by Customer to pay for his/her purchase. This clause does not affect your statutory rights.