We would like to inform you about our practices regarding the processing of your personal data and the personal data we process as HTC VE LVN TEKSTİL MOBİLYA AYAKKABI SANAYİ TİCARET LİMİTED ŞİRKETİ (“WWW.LEAUPHANT.COM”) in the capacity of “Data Controller” within the scope of the Law on the Protection of Personal Data No. 6698 (“Law”).

Your identity (name and surname) and contact information (e-mail address, telephone number, address) and shopping (shopping date, time, amount, shopping content, payment method and payment details) information for the purposes of carrying out the shopping process, preparing the order, packaging, preparing the delivery note, shipping, updating the delivery information, delivering your order to you, distinguishing the records we create in our system belonging to you from the records of other customers, carrying out post-sale operational transactions (return, product review, etc.), and sending you the e-invoice regarding your shopping.

Your identity and billing information for the purpose of issuing an invoice, and also your TR identity/tax number, shopping (shopping date, amount and shopping content) information and, if you are a taxpayer, some additional billing information (TR identity number, tax number, sole proprietorship information) in order to fulfill our obligations under the relevant legislation if you purchase a certain product or service over a certain amount or for which there is a clear regulation.

If you want to make your payment by credit card, your credit card information (credit card information is transferred to the payment institution without being recorded by us) and your IP address information to ensure transaction security,
If a product is sent to you via augieleauphant.com by a third party, your name, surname, mobile phone and address information so that the order can be delivered to you,

We process your usage information in order to detect and correct any technical/software errors and deficiencies encountered during your visit and use of WWW.LEAUPHANT.COM.

To ensure that WWW.LEAUPHANT.COM membership transactions are carried out, to fulfill the requirements of the membership agreement we will conclude with you, to enable you to log in as a member, and to provide membership information, we will use your identity (name and surname), contact information (e-mail address, telephone number) and password information in a hidden form.
When you want to shop on WWW.LEAUPHANT.COM, your identity (name and surname) and contact information (phone number, e-mail address, delivery and billing address information) in order to enable you to shop using your member information without having to re-enter information for each shopping transaction,
As a member of WWW.LEAUPHANT.COM, we process your shopping information (shopping date, time, amount, shopping content, payment details) in order to provide you with the service of viewing your order history.

Your personal data,
With domestic suppliers, business partners and service providers of WWW.LEAUPHANT.COM (call center, marketing/advertising/analysis service providers, database and server service providers, WWW.LEAUPHANT.COM usage monitoring service providers, e-mail server service providers, e-invoice and e-archive invoice service providers, electronic messaging service providers, cargo and courier companies, dry cleaning companies, warehouse service providers, banks and electronic payment institutions, legal and financial consultancy service providers, independent audit service providers, archiving service providers) for the purpose of receiving product and service support on issues such as information technologies, marketing/advertising/analysis activities, logistics services, operational services, payment services or consultancy that require expertise, etc.

In order to fulfill our obligations to provide information, documents and other related obligations to authorized public institutions and organizations and judicial authorities and to enable WWW.LEAUPHANT.COM to exercise its own legal rights such as the right to sue and respond, the information requested from WWW.LEAUPHANT.COM to the aforementioned institutions, organizations and authorities.

With suppliers from whom consultancy services are received and payment institutions related to the relevant transaction, in order to monitor and detect suspicious transactions and prevent illegal transactions,

Within the scope of activities related to increasing WWW.LEAUPHANT.COM visit traffic, with business partners,

To a prospective buyer/purchaser or other successor in the event of a merger, sale, restructuring, reorganization, dissolution or other sale or transfer of some or all of WWW.LEAUPHANT.COM's assets, or as a going concern or as part of bankruptcy, liquidation or similar transaction in which personal data held by WWW.LEAUPHANT.COM is among the assets transferred;

Transfer Abroad: We share your identity, finance, communication, marketing, customer transaction, legal transaction and transaction security data with service providers and business partners located abroad for the purposes of receiving product and service support on issues such as information technologies, marketing/advertising/analysis activities, or consultancy requiring expertise, etc. (insurance service, server/maintenance and development service within the scope of cyber security) and thus, since the servers of the relevant suppliers in the country and/or abroad are located abroad, we share your identity, finance, communication, marketing, customer transaction, legal transaction and transaction security data with the service providers and business partners located abroad.

You can always apply to us regarding your rights stipulated in Article 11 of the Law regarding your personal data processed by us. You can submit your applications by sending an e-mail to HTC VE LVN TEKSTİL MOBİLYA AYAKKABI SANAYİ TİCARET LİMİTED ŞİRKETİ as the Data Controller (We would like to remind you that the relevant request must comply with the conditions set forth in the Communiqué on the Procedures and Principles of Application to the Data Controller): customercare@augieleauphant.com.

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The cargo company is automatically determined by the system, taking into account issues such as distribution network and delivery address.

As long as your order is in the supply process, you can cancel it by calling our customer service. If your order has been invoiced and has reached the status of supplied, it will no longer be canceled. In this case, when the products reach you, you can examine them and if you do not like them, you can return them in accordance with the return conditions or you can direct the cargo package to return without receiving it. After the products reach our warehouse, your refund will be processed after the checks.

Orders cancelled by us

From time to time, orders or parts of an order are cancelled by our system for a variety of reasons. Some of the reasons include:

• When item(s) are not available
• When there is difficulty in processing your payment information
• When there is difficulty in sending to the specified address
• When a repeat order is placed

If your order is cancelled by us, you will receive an email from us explaining the reason for the cancellation.

After you create your cart and complete the payment step, you cannot add or remove products, change color/size, or change payment method in your order.

You can return the products you purchased through WWW.LEAUPHANT.COM with the return code you will create through your membership with the contracted cargo companies.

You can create your return request by entering the “My Orders” section on Leauphant.com, selecting the product you want to return from the “Order Details” page, pressing the “Return” button and selecting the reason for return. You can deliver your return package to the contracted cargo branch with the generated return code and delivery note and have it shipped free of charge. It is important that the product to be returned does not lose its resalable feature, is packaged in a way that will not be damaged as it reaches you, and that the return request is made within fourteen (14) business days. When the product reaches the warehouse, the necessary checks will be made and the return process will be initiated and you will be notified by SMS when the return order is transferred to your bank.

If the customer terminates the contract, WWW.LEAUPHANT.COM refunds all payments received from the customer, including delivery costs (excluding any additional costs incurred when a delivery type other than the least costly standard delivery type offered by WWW.LEAUPHANT.COM is selected).

WWW.LEAUPHANT.COM will issue a refund using the same payment method that the customer used for the purchase and in no event will the customer pay any additional fees as a result of such a refund.

The customer must return the products to WWW.LEAUPHANT.COM without any delay to the courier company designated by WWW.LEAUPHANT.COM, within fourteen (14) business days from the date of notification of the exercise of the right of withdrawal. The customer must send back or return the products before the expiration of this fourteen (14) business day period. If the customer does not wish to use any of the available free return methods, he/she must bear the return costs. If the customer wishes to return the products to WWW.LEAUPHANT.COM at the expense of the recipient, he/she may be responsible for the related costs.

The customer is only liable for any reduction in value that goes beyond any control necessary for the nature, properties and functioning of the products.

The customer cannot exercise his right of withdrawal in contracts regarding the delivery of any of the following products:

1. Contracts for goods specially prepared in accordance with the customer's wishes or personal needs.
2. Contracts regarding books, digital content and computer consumables presented in material form, if protective elements such as packaging, tape, seal, package have been opened after delivery of the goods.
3. Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; and those whose return is not suitable for health and hygiene reasons (underwear, swimsuits, bikinis, etc.).

In addition: The customer may inspect the products after delivery to determine their condition, features and functions. It is a reasonably acceptable process in stores to handle the products for inspection in an acceptable manner. If the customer's inspection goes beyond the reasonable level of acceptable and the products are damaged or their value is reduced, WWW.LEAUPHANT.COM may offset this difference from the refund to be made to the customer during the exercise of the right of withdrawal or the customer may have to pay WWW.LEAUPHANT.COM an amount equivalent to the reduced value of the products.

The customer must return the products to WWW.LEAUPHANT.COM with their original packaging, instructions and other documents. In any case, when returning the product, the customer must send the invoice received when the product was delivered or the relevant documents required by the e-invoice/e-archive legislation together with the product.

WWW.LEAUPHANT.COM cannot be held responsible for the loss, theft or damage of the cargo package.

Additionally: WWW.LEAUPHANT.COM will not accept and will reject any complaints regarding products that have been used in a manner contrary to their intended use.

Important points

• The product(s) must be returned without any damage or deterioration, along with the invoice with the return information filled in. Otherwise, the return of the product(s) will not be accepted.

• Make sure that all products are exactly as you received them, with the tags and seals still attached. Otherwise, the return of the product(s) will not be accepted.

• All shoes must be tried on on a carpeted surface before you decide to keep them. Otherwise, the item(s) will not be accepted for return.

• All products that come in their own boxes, including but not limited to shoes and accessories, must be returned in their original, undamaged boxes, as they are considered part of the product. Otherwise, the return of the product(s) will not be accepted and L'EAUPHANT will not be held responsible for any problems experienced during shipping. The customer is responsible for any material damages related to returns made outside of their original boxes.

• Accessory products cannot be returned even if their original packaging is preserved.

• If the product(s) that came in their original box are returned without their original box, make sure to return the product(s) in another sturdy cardboard box to prevent damage to the product(s). Otherwise, the return of the product(s) will not be accepted and L'EAUPHANT will not be held responsible for any problems caused by cargo. The customer is responsible for any material damages related to returns made outside their original boxes.

• Underwear products cannot be returned even if the original packaging is preserved.

• The hygiene labels of swimsuits and bikinis must not be removed or damaged. Otherwise, the return of the product(s) will not be accepted.

• There is no exchange option for online purchases.

Please note that you must always return the items within fourteen (14) business days before the return period expires.

If you want to exchange the same product for a different color or size option or a different product, you can return the product(s) for free and place a new order.

There is no exchange option for online purchases.

Please pay attention to the recommended care instructions for the relevant garment.

If the care instructions for the relevant garment recommend dry cleaning:

• Dry clean only; delicate fabric.
• Choose a dry cleaner whose expertise you trust, who uses methods that will not damage delicate fabrics used for special events and/or invitations during the cleaning process.
• Do not forget to make a comprehensive inspection before the dry cleaning process; if there are any stains, identifying them in advance is healthier for the process.
• In order to ensure that your garment will not be damaged during dry cleaning, we kindly request that you discuss the methods and materials to be used in detail with the dry cleaning personnel.
• Once the dry cleaning process is complete, please double check your garment before taking it back.

If the care instructions for the relevant garment recommend hand washing:

• Hand wash only; delicate fabric.
• Always use cold water with a mild liquid detergent, preferably formulated with shampoo.
• Leave the clothes in the water you have prepared for at least 5 minutes.
• Never twist or rub the garment during and after the cleaning process; simply swish the garment around in the water.
• After rinsing, place the garment on a white towel and allow it to absorb excess water.
• Never hang; lay the garment horizontally on a flat surface and wait for it to dry.
• When dry, hang the garment on a hanger and steam only vertically from top to bottom (preferably with a steamer) to remove any wrinkles from the lining. Leave a few centimeters between your iron and the fabric to avoid water spots or drips.

Care instructions for shoes and leather products:

Made from carefully selected genuine leathers, L'eauphant and Augie L'eauphant shoes are produced in Istanbul, blending sophisticated taste with many years of experience.

Genuine leather is a living material. For this reason, our shoes made of natural leather require regular maintenance in order to maintain their beauty and comfort for a long time.

It is recommended that you wear your shoes at least every other day. This way, you will ensure that the leather fibers get enough air and rest.

Differences may be seen on the leather surface depending on the characteristics of natural leather.

In order to preserve the quality of the product for a long time, we recommend that you avoid contact with water, oil and solvents.

Clean with a soft cloth and store in a protective case.

Since it is natural leather, it can be dyed.

Contact Information
Call us:
0850 885 AU (28) LP (57) (free call from landlines)
Weekdays: 08:00 – 19:00
Saturday: 09:00 – 13:00

Contact via email:
customercare@leauphant.com
Weekdays: 08:00 – 19:00
Saturday: 09:00 – 13:00