Your personal data is processed by Leauphant Tekstil Mobilya Ayakkabi Sanayi Ticaret Limited Sirketi and its affiliated entities acting as Data Controller, in accordance with applicable international data protection regulations, including but not limited to the General Data Protection Regulation (GDPR) for the European Union and the United Kingdom, and relevant privacy laws in the United States, the Gulf region, and Asia-Pacific jurisdictions.

L’eauphant processes personal data only to the extent necessary and for clearly defined purposes. Your information is never shared with unauthorized third parties and is handled with strict confidentiality and security standards.

To securely complete your order, we may process information such as your name, contact details, delivery address, purchase history, and billing information.

When payment is made by credit or debit card, your card details are not stored by us and are transmitted directly to certified and secure payment service providers.

Personal data is processed for purposes including:

• Order preparation, packaging, and shipment
  
• Delivery tracking and status updates
  
• After-sales services such as returns or product reviews
  
• Issuance of invoices and accounting obligations
  

Where strictly necessary, limited data may be shared with essential service partners such as logistics providers or payment processors, solely for the fulfillment of these services.

For technical security, fraud prevention, and system integrity, certain usage data — including IP address and browsing information — may also be processed.

If you create an account, your identity and contact information are processed to enable account verification, login functionality, and access to your order history.

L’eauphant conducts all data processing activities in line with the principles of lawfulness, transparency, purpose limitation, and data minimization.

For more detailed information, please refer to the Privacy Policy section available on our website.

Your personal data may be transferred, only to the extent necessary and for legitimate purposes, in order for L’eauphant to conduct secure transactions, fulfill order operations, maintain technical infrastructure, manage customer relations, carry out marketing activities, and comply with legal obligations. Such transfers are performed in accordance with applicable international data protection regulations.

1. Service Providers and Business Partners

Your data may be shared with trusted suppliers, professional service providers, and business partners that support our operations in areas such as:

• Customer service and call center services
  
• Marketing, advertising, analytics, and reporting agencies
  
• Database hosting, server infrastructure, software maintenance, and cybersecurity providers
  
• Email distribution and electronic communication service providers
  
• Electronic invoicing and accounting service providers
  
• Logistics, courier, and shipping companies
  
• Warehousing, fulfillment, and delivery partners
  
• Banking institutions and electronic payment processors
  
• Legal, financial, and compliance consultants
  
• Independent audit and archiving service providers
  
• Product care or maintenance partners where operationally required

These transfers are essential for the accurate processing, shipment, and delivery of your orders, the management of after-sales services, and the secure operation of our website.

2. Public Authorities and Legal Bodies

Where required by law, regulation, or official request, your personal data may be disclosed to competent public authorities, courts, or regulatory bodies in order to:

• Fulfill statutory information and documentation obligations
  
• Exercise or defend our legal rights

3. Security, Fraud Prevention, and Suspicious Activity

In cases involving fraud detection, payment verification, or security concerns, limited data may be shared with:

• Security and risk-assessment service providers
  
• Relevant payment institutions

Such sharing is strictly limited to what is necessary to protect transactional integrity and prevent unlawful activity.

4. Marketing Partners

With your explicit consent, certain limited data may be shared with marketing and advertising partners for purposes such as:

• Measuring campaign performance
  
• Optimizing advertising strategies
  
• Increasing website traffic and brand visibility

5. Corporate Transactions

In the event of a merger, acquisition, restructuring, transfer of assets, liquidation, or similar corporate transaction, personal data may be transferred to potential or actual successors or acquirers, provided that appropriate confidentiality and security safeguards are maintained.

6. International Data Transfers

As our infrastructure operates on global platforms and cloud-based systems, certain personal data may be processed or stored on international servers. This may involve trusted third-party providers for:

• Hosting and server infrastructure
  
• Cybersecurity and insurance solutions
  
• Software development, maintenance, and technical support
  
• Marketing and analytics tools

Accordingly, identification, contact, financial, marketing, customer transaction, legal, and security-related data may be processed outside your country of residence solely to the extent necessary for the provision of our services and always under appropriate data protection safeguards.

Subject to applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and other relevant international privacy frameworks, you have the right to exercise the following rights in relation to your personal data:

• To learn whether your personal data is being processed
  
• To request information regarding the processing of your data
  
• To learn the purpose of processing and whether your data is used in accordance with that purpose
  
• To know the third parties, domestically or internationally, to whom your personal data has been transferred
  
• To request the correction of incomplete or inaccurate personal data
  
• To request the deletion or destruction of your personal data where legally applicable
  
• To object to outcomes that arise against you as a result of automated data processing
  
• To request compensation where you suffer damage due to unlawful processing of your personal data
  

You may submit your requests regarding these rights to the Data Controller, LEAUPHANT TEKSTIL MOBILYA AYAKKABI SANAYI TICARET LIMITED SIRKETI, through the contact channels provided below.

Application Email Address:
customercare@leauphant.com

Your request should clearly state your identity and the nature of your inquiry so that it can be processed securely and efficiently.

Our company will review and respond to your application as promptly as possible, and in any event within the timeframes required under applicable law.

By subscribing to the L’eauphant newsletter, you can receive information about new arrivals, events, and brand news.

Selecting the correct size when shopping online is essential to ensure the ideal fit and to avoid unnecessary returns.

As the cuts and proportions of L’EAUPHANT pieces may vary across the collection, specific measurements for each model are provided in detail under the “Product Description” section on every product page. We recommend reviewing these measurements before placing your order.

Should you require further assistance, our team will be pleased to help: customercare@leauphant.com

Order Modifications
Once payment has been completed, orders cannot be amended.

Item additions or removals, size or colour changes, and payment method revisions are no longer possible, as orders enter processing immediately after confirmation.

Order Cancellation
If your order is still in the preparation stage, you may request cancellation by contacting our Customer Care team at customercare@leauphant.com.

Once an invoice has been issued and the item status has moved to fulfilment, cancellations are no longer available. In such cases:

• You may review the item upon delivery and proceed with a return in accordance with our return policy if it does not meet your expectations.
  
• Alternatively, you may decline the shipment at the time of delivery and have it returned directly.
  

Refunds are issued once the returned item has reached our warehouse and completed the necessary inspection.

Orders Cancelled by L’EAUPHANT
In limited circumstances, orders may be cancelled automatically. This may occur due to stock unavailability, payment verification issues, delivery address inconsistencies, or duplicate order entries.

Should this happen, you will receive a notification email outlining the reason for cancellation.

Step 1 — Notify Us

Contact us by email within 14 days of receiving your order to request a return. Please include your order number and the reason for return. Returns sent without prior approval will not be accepted, and any costs incurred will remain the customer's responsibility.

Step 2 — Prepare Your Package

To be eligible for a return, the item must be unused, undamaged, and in its original resalable condition exactly as delivered — including the original box, packaging, tags, seals, accessories, and invoice. Any loss in value resulting from handling beyond what is necessary to inspect the item may be deducted from the refund.

Place the original invoice inside the package. This document is required by Turkish customs to process your return without additional charges.

Step 3 — Ship Your Return

You have 14 days from the date of your withdrawal notice to send the item back via FedEx. We strongly recommend using FedEx for your return, as your order was originally delivered via FedEx. Using the same carrier simplifies customs document matching and helps avoid delays or additional charges at Turkish customs.

Please share your FedEx tracking number with us once your return has been shipped.

L'EAUPHANT cannot assume responsibility for items lost, stolen, or damaged in transit when returns are sent using a carrier other than FedEx.

The customer is responsible for all return shipping costs. Returns sent on a collect-on-delivery or bill-recipient basis are not permitted. Should such a shipment be received, the shipping charges will be deducted from the refund amount.

Important — Customs Declaration

When shipping your return, you must declare the package as "Returned Goods" on the customs declaration form provided by the courier. Include the original order value and a description of the item. Do not declare the package as a gift, a new purchase, or leave the description blank.

Please include the original invoice inside the package.

If the customs form is filled out incorrectly or incompletely, the shipment may be treated as a new import by Turkish customs, resulting in additional duties and taxes. The customer is fully responsible for any such costs, and these will be deducted from the refund. The refund will be processed on the remaining balance after all applicable deductions.

Category-Specific Conditions

Footwear & Boxed Items

• Shoes should be tried on carpeted surfaces only to prevent sole marks.
• Footwear, clothing, and all boxed items must be returned in their original, undamaged box — the box is considered part of the product.
• Items returned without their original box or with a damaged box will not be accepted.
• Boxed items should be shipped inside a protective outer carton to avoid transit damage.

Non-Returnable Items (Hygiene)

• Hair accessories
• Underwear
• Swimwear or bikinis with removed or damaged hygiene seals

Refund Process

Once the returned item arrives at our warehouse, it will undergo a quality inspection. If it meets our return conditions, a refund will be issued to the original payment method, excluding the initial delivery charges. Processing times may vary depending on banking procedures — you will receive a confirmation email once the refund has been initiated.

L'EAUPHANT reserves the right to refuse returns of items that have been worn, altered, damaged, or are not in resalable condition.

Yes.

Customers who placed a guest order may return their items under the same conditions outlined in L’EAUPHANT’s return policy.

Please note that returns sent without prior email notification will not be accepted.

No. Free returns are not available.

Returns are accepted within 14 days of delivery. All returns must be pre-approved — please contact us before sending any item back.

The customer is responsible for all return shipping costs. Returns sent on a collect-on-delivery or bill-recipient basis are not permitted. Should such a shipment be received, the shipping charges will be deducted from the refund amount.

When returning an item, the customer must include the original invoice inside the package and correctly mark the customs declaration form as "Returned Goods." If the customs form is filled out incorrectly or incompletely, the shipment may be treated as a new import by Turkish customs, resulting in additional duties and taxes (including 10% VAT on textile goods). The customer is fully responsible for any such additional costs, and these will be deducted from the refund. The refund will be processed on the remaining balance after all applicable deductions.

Failed Delivery

L'EAUPHANT cannot be held responsible for delivery failures resulting from incomplete or incorrect address details, the inability to leave the parcel at the recipient's location, refusal of delivery, or any missing information that prevents successful shipment.

In such cases:

• If the order needs to be re-shipped to the recipient, all related shipping fees will be charged to the customer.
• Any additional costs incurred due to incorrect or incomplete address information are the responsibility of the customer.
• If delivery is refused at the door, the return shipping cost to our warehouse will be deducted from the refund.

To preserve the longevity of your L'eauphant pieces, follow the care
instructions provided on each product label. The guidelines below support
proper maintenance and handling.

READY-TO-WEAR
Dry Cleaning

If dry cleaning is recommended on the care label, use a professional service experienced in handling delicate textiles. Report any visible stains before cleaning begins and discuss suitable solvents and methods with the provider to ensure the garment's structure is preserved. Upon collection, inspect the piece carefully to confirm its condition.

Hand Washing

If hand washing is advised, wash gently by hand using cold water and a pH-neutral detergent formulated for delicate fabrics. Allow the garment to rest in the solution for up to five minutes. Avoid twisting, wringing, or scrubbing—move the piece softly through the water instead. After rinsing, lay it flat on a clean towel and allow excess moisture to be absorbed naturally. Do not hang. Once dry, vertical steaming is recommended. Maintain a safe distance between the steamer and fabric to prevent water marks.

FOOTWEAR & LEATHER GOODS

Allow items to rest for at least 24 hours between wears to maintain the leather's natural breathability and form. Avoid prolonged exposure to direct sunlight, water, and excessive humidity. After each use, wipe the surface gently with a soft, lint-free cloth. Store in a cool, ventilated space when not in use.

L'eauphant leather pieces are crafted from natural hides. Subtle variations in texture or tone are inherent characteristics of the material. As with all natural leather, slight pigment transfer may occur over time. This is a natural property of untreated leather and not considered a defect.

Following these care principles will help preserve the form, texture, and character of your L'eauphant pieces.